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Office of the University Registrar

Faculty/Staff Frequently Asked Questions

How does a student enroll to audit a course?

To audit a course you must first register for that course. Then, download an Auditor Registration Form or pick one up at the Student Service & Referral Center (SSRC), 107 Moulton Hall. The slip must be signed by the instructor and returned by the student, with photo ID to the SSRC by the 10th day of class in the semester.  The student may also place a course on audit during advanced registration.

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How can a student receive a refund of tuition and fees?

The billing system calculates the tuition and fee charges, any other charges, and applies payment and any financial aid to all accounts and automatically refunds any excess via mailing a check to the student. For correct and current information, the student should review the Withdrawal Policy Refund and Reduction in Hours Refund Policy sections in the Student Accounts website.

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How can a student withdraw from the University?

Students who wish to withdraw from the University must obtain clearance from room and board and other financial obligations. Consult the catalog for responsibilities of students who withdraw from the University.

Prior to the tenth day of classes

Students who must withdraw from the University do so by reporting in person, with photo ID, or by letter to the Student Service & Referral Center, Moulton Hall, Room 107, between 8:00 a.m. and 4:30 p.m., Monday through Friday. No grades are assigned to courses dropped during this period.
After the tenth day of classes -- Students who must withdraw from the University do so by first reporting in person, with photo ID, or by letter to the Student Service & Referral Center, Moulton Hall, Room 107. WX grades will be assigned.

After the eighth week of classes

Students who must withdraw from the University do so by first reporting in person, with photo ID, or by letter to the Student Service & Referral Center, Moulton Hall, Room 107. If the approval is granted, instructors will assign a withdrawal grade (WX, WP, WF) for each full semester course or short courses that are within their allowed withdrawal period. Short courses that have not started will be dropped completely. If a student has already completed a short course, that course must be graded, and the student will be allowed withdrawal from their other courses with withdrawal grades assigned by their instructions as above. However, since a grade has been earned, this is not a university withdrawal, and there is no reduction of tuition and fees billed for the semester.
Last Day for any student to withdraw from the University is the Friday of the twelfth week of classes. In case of medical or other extenuating circumstance(s) beyond the control of the student which would make withdrawal in the regular way impossible, it is the student's responsibility to complete the Request for Withdrawal from the University and include a letter that identifies the medical or extenuating circumstance(s). This form may be obtained from academic advisors, Graduate School, University College, or the Office of the University Registrar (SSRC room 107 Moulton Hall) or at its website. If medical or other reasons make it impossible for the student to complete the form, then a letter requesting withdrawal that explains the situation with appropriate verification and the student's signature will be sufficient. Regardless of the circumstances of the withdrawal, the student must obtain clearance from room and/or board obligations. Any student withdrawing after the eligible refund dates is fully liable for any unpaid amounts needed to conform with the Refund Policy.

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If a student is withdrawing from a class, and not from school, where should he/she report?

A student may withdraw from a course during the program change period without the withdrawal being shown on the transcript.

After the tenth day of classes but prior to end of the eighth week of classes during any regular semester, a student may withdraw from a full semester course with a grade of WX upon complying with the following steps:

  1. Obtain from course instructor the Withdrawal from a Course Form;
  2. Complete and sign the course withdrawal form and obtain the instructor's signature on the form;
  3. Within twenty-four hours (next business day), submit the completed and signed course withdrawal form to the Student Service & Referral Center, Moulton Hall, Room 107 with a photo ID.

A grade of "F" will be given to students who (1) fail to officially withdraw from a course in compliance with the above procedure; or (2) register for a course but do not complete course requirements.

A student should consult the course/withdrawal calendar for specific withdrawal dates. For courses taken during a term less than a regular semester, a proportional withdrawal period will apply.

NOTE: If the withdrawal takes place before the end of the first eight weeks the student will receive a grade of WX.

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Why does the University request my social security number? How do I limit access to my social security number?

The social security number is requested as the best and most effective way to uniquely identify you for the purpose of accurately processing and maintaining your educational records. This number is restricted to internal University use for the following: matching admission applications with ACT or GRE scores, matching admission status with housing agreements or financial aid, maintenance of your academic record, providing loan verification, and obtaining transcripts before and after graduation. To request information on limited access of the social security number, please contact the Student Service & Referral Center, Moulton Hall, Room 107, Campus Box 2202, Normal, IL 61790-2202 or (309) 438-2188 prior to the tenth day of class.

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Where do I go to get blank sub waivers?

Advisors can get blank sub/waivers from the OUR main office [Moulton 102].

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What should a student do if he/she thinks a grade on the grade report is not correct?

The student should see the instructor, who will send a Grade Change Report form to Academic Records, Campus Box 2202, if an error was made. If the instructor is no longer employed at Illinois State, the student should contact that department chairperson for assistance. The completed Grade Change Report is forwarded to Academic Records for processing. If after three weeks the student has not received confirmation of the grade change, the student should call Academic Records (309) 438-8499.

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What should a student do if he/she gets ill and cannot attend classes?

The student should notify the instructor of the illness. When the student returns to class, he/she should make an appointment with the instructor to learn what was missed. If the illness is acute and absence is expected to be lengthy, the student may call Student Affairs for assistance in contacting instructors or in determining if withdrawal is preferable.

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What should a student do who wants to know how to project his/her grade-point average?

The student should review the Grade Point Average section in the Undergraduate Catalog. If necessary, the student may request assistance from his/her major department advisor, or upon presentation of identification, the student may ask for assistance from his or her advisor or contact staff in Records at 438-2198.

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What is the procedure a currently-enrolled student should follow if wanting to change Graduate major?

Inquiries regarding change of Graduate academic program should be addressed to the graduate coordinator in the academic department of choice. The graduate coordinator will explain program admission requirements and procedures.

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How can I request student information for research or mailings?

Our guidelines for supplying names and address of students for lists/labels/diskettes are as follows:

  1. Authorized personnel may receive names, addresses, etc. in list/label/diskette format for majors, minors, second majors and minors within their department.
  2. Any department may request names and addresses of Undeclared Students, Unclassified Students, or Students-at-Large.
  3. A college may receive names and addresses of all students with first or second majors, or first or second minors within their college.
  4. A student organization that is registered with the Student Life and Programs Office may receive names and non-restricted addresses. Names and restricted addresses are provided when requested by a department sponsored Honors Society or when requesting a current membership list. The membership list should be supplied by the organization's department advisor.
  5. Departments may have access to lists/labels/diskettes of students with majors in other departments or colleges (does not include Undeclared and/or Unclassified Students) after providing this office with a copy of the letter or document to be mailed to the students. The sample letter or document should include a written notation of approval by the chair or dean of the department or college whose students will receive the mailing.

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What is the Grade Distribution Policy?

Final Grades

Beginning with the Fall 2003 semester, the Office of the University Registrar will discontinue mailing final grade reports to graduate and undergraduate students with the following exceptions:

  • students enrolled in their first session at Illinois State;
  • students enrolled in extension courses;
  • students on probation or academically dismissed as a result of current semester final grades.
  • All other students who want a hard copy (paper) final grade report may request one through the iCampus Portal.

Academic Progress Alerts

Academic Progress Summery (APA) grade reports will be mailed to all new native and transfer students.

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Where does the department go for blank withdrawal forms, grade change forms or incomplete grade permits?

Contact the SSRC at (309) 438-2188.

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What is the procedure an undergraduate student wanting to classify should follow, if in school?

Classifying is changing from Unclassified undergraduate to a major. An Adult Learner should not complete another application, if in school. To classify, the adult learner must first obtain a Classification Clearance form from the advisor in the Academic Advisement Center in Fell Hall 340 and then follow the current procedure for changing an Undergraduate Academic Program in the major department of choice. If not an adult learner, the student must complete a readmission application for the subsequent term. Admissions will then review records, verify that supporting documents are present, and if the student is admissible, classify the student into the requested major.

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Where should a student report for academic advisement?

All undergraduate students with less than 25 semester hours and all students who are classified as Undeclared or Unclassified students are advised in the University College Academic Advisement Center, Fell Hall 340, 438-7604.

All undergraduate students with 25 or more earned hours are advised in the Academic Department with the exception of Communication, Psychology and Applied Computer Science. “Business majors are advised in the College of Business Advisement Center, Williams Hall 301, 438-8385. Graduate students in a degree program are advised in their academic departments.

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An instructor is submitting a grade change for one of my classes. How can I check to see if it has been done yet?

Once grade changes are made, the student may view them directly on the iCampus Portal. If the anticipated grade change is not showing, the student may contact the Records Office at (309) 438-2198 to find out if the change is in process.

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I’m a new faculty member. How do I access the iCampus Portal in order to submit grades?

Please see this page concerning grade reporting. If you have questions about your PIN or ulid, contact the SSRC at (309) 438-2188.

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I am a faculty member in the process of submitting grades. I have forgotten my PIN. How can I find out what it is?

Contact the SSRC at (309) 439-2188.

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What’s the deadline to apply for graduation?

See Important Dates for Students.

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When is the last day I can register for a course?

See Important Dates for Students.

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When will registration open?

See Important Dates for Students.

What is my UID?

The University Identification number (UID) is a university-specific identifier that provides increased security with regard to identity theft. Because the Social Security Number (SSN) has meaning beyond its use as a unique person identifier, there is potential for abuse. The UID is a nine- digit number from 800-50-0001 to 879-99-9994.

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There is a short time conflict between two of the course I need to take. How can I get this resolved?

Contact your academic advisor for direction in applying for a time-conflict override.

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What is the Academic Progress Alert?

The Academic Progress Alert is a report sent to all undergraduate students for each 100 level course in which they are enrolled. Instructors will issue letter grades (A-F) or report that no meaningful grade is available, and provide optional information regarding attendance (satisfactory, unsatisfactory, unable to determine), to the Office of the University Registrar by the published deadline.

The Office of the University Registrar will process the grades and send the grade reports to students at their local addresses as soon as possible after reporting, but no later than the ninth week. The grade report will list the grades earned, attendance information and GPA for 100 level courses only. Students are encouraged to discuss their academic progress with their instructors and advisors.

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What is my "PIN"?

Your Personal Identification Number (PIN) is a number used for registration purposes and is initially your birth month and birth day. It must be changed from your birth month and birth day the first time you access the "Student Information" channel in the iCampus Portal to any four digit number, except your birth month and birth day. You may change your PIN by accessing the iCampus Portal and following the instructions. The PIN may be changed at any time you choose. If you forget your PIN contact the Student Service & Referral Center in Moulton Hall, Room 107, (309) 438-2188.

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